Training and exchange meeting with Tellhow and Kangming: the growth of product knowledge and technology collision
In April 2018, Weijia Power Equipment Co., Ltd. held a half-day training and exchange meeting for Tellhow Power Technology Co., Ltd. (hereinafter referred to as "Tahow") and Nanchang Kangming Mechanical and Electrical Equipment Co., Ltd. (hereinafter referred to as "Kangming"). .
In the morning, Vega’s personnel headquarters: Wu Jinghua (application engineer), Xiamen branch: Tan Lin, Jiang Yinchi and Yang Xuewen (customer service consultant) went to Tellhow for after-sales service, technology, quality inspection, procurement and sales, etc. Personnel for training. The main purpose of this training exchange meeting is to strengthen Tellhow related personnel's understanding of Perkins products. The training content mainly includes the development history of Perkins and Vega, Perkins and Vega Complete after-sales service network, software service query of spare parts, identification of genuine and fake spare parts, new product oil characteristics, engine product introduction and technical parameters, related accessories, application scope, etc. are explained in detail. Parts and after-sales service are also included in the middle. , Various problems encountered during the sales period were effectively communicated with Tellhow employees, and at the same time, suggestions and opinions were put forward. The atmosphere of the whole training exchange meeting was very relaxed and pleasant. Everyone knew everything about it.
After the meeting, under the leadership of Tellhow staff, Vega staff went to visit Tellhow workshop and had a brief exchange with Tellhow workshop masters. The half-day exchange meeting ended successfully.
In the afternoon, the personnel of Weijia Company immediately set off to Kangming Electromechanical Company, the second-level service agent of Weijia Company in Nanchang. Huang Xianggang, general manager of Kangming Electromechanical, enthusiastically arranged after-sales personnel to participate in the exchange meeting. The after-sales personnel attached great importance to this training, and the on-site discussion was intense. Manager Wu Jinghua, Jiang Yinchi, Yang Xuewen and Tan Lin all patiently and meticulously answered various technical questions raised by the after-sales personnel, and the after-sales personnel who joined the conference expressed that they benefited a lot.
During the two training and exchange meetings, Vega’s employees were able to get in touch with customers in different positions and have a better understanding of the needs of customers in different positions. This will greatly help us to provide pre-sales and after-sales services. Customers also have a deeper understanding and understanding of Vega and Perkins products. This is a win-win opportunity. Vega would like to thank customers for providing us with such a platform and let us work harder to provide customers with perfect service. .